Terms & Conditions

Sales Orders

Radford Supplies Limited products are subject to availability and may vary from those advertised.

Radford Supplies Limited is not obliged to accept your order or offer you credit terms. The contract between Radford Supplies Limited and you will be completed on the dispatch of your goods to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy.

Radford Supplies Limited pre-approve sales orders and may require an acceptable method of payment prior to the goods being dispatched to you, as established by our credit and fraud avoidance department.

Under normal working conditions Radford Supplies Limited endeavours to process all sales orders within 3 working days from receipt.

 

Currency Converter

Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary.

The information supplied by this application is believed to be accurate, but Radford Supplies Limited does not warrant or guarantee such accuracy. When using this information for any financial purpose, Radford Supplies Limited advises its customers to consult a qualified professional to verify the accuracy of the currency rate.

Radford Supplies Limited do not authorise the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution and use of this information for commercial purposes.

 

Delivery

A delivery charge of £6.95 will apply to all sales orders below the value of £100.00 exclusive of VAT within the United Kingdom Mainland, for all deliveries outside the United Kingdom Mainland the relevant charge by our delivery partners will apply.

Customers within the United Kingdom Mainland will not be charged for the delivery on Sales Orders above the value of £100.00 exclusive of VAT. For all deliveries outside the United Kingdom Mainland the relevant charge by our delivery partners will apply.

Our standard delivery is 2 – 5 working days within the United Kingdom mainland, other destinations outside the UK will take longer. We offer a next day delivery service on request with an added charge. Although we will make every reasonable effort to ensure that your order is delivered within a reasonable timescale, unfortunately we cannot guarantee that it will not be affected by unforeseen issues affecting our delivery partners. In these circumstances, delivery charges will not normally be refunded.

Customers have 14 days from the date of the delivery to report any shortages, breakage, miss-deliveries and non-deliveries. Radford Supplies Limited will not be liable for any such claims made after this time.

Credits will be issued to your account or, if specified the credit/debit card used to complete the transaction. Credits will be processed as soon as possible and in any event, within 30 days of the credit being approved.

In the unlikely event that you receive goods which are not what you ordered or that are damaged or defective, or a different quantity to that stated on your order, Radford Supplies Limited at its own option, will make good any shortages or non-delivery, replace any damaged or defective goods or credit the amount in question. This is providing that you notify Radford Supplies Limited of the problem within 14 days of the delivery date. Your statutory rights are not affected.

Please be advised that orders outside the European Union may be subject to local taxes, import duties or custom charges, which are levied once a shipment reaches your country. Radford Supplies Limited will not accept responsibility for these charges levied by other countries. Customs policies vary widely from country to country. Radford Supplies Limited recommends that customers contact their local customs office for further information.

Please note that when shipping products internationally, you should be aware that cross border shipments are subject to inspection by customs authorities.

Cancellation

Stock Items

If we have received notification of your cancellation whilst your order is in status ‘Progress’ or ‘Picking’ your order can be cancelled without any charge. You may also request that your order is amended, such as removing items, adding items or increasing quantities of items.

If we have received notification of your cancellation whilst your order is in status ‘shipped’, our 28 day returns policy will apply. Radford Supplies Limited guarantees to credit the cost of any item returned within the 28 days from the date of invoice. Refunds will be issued to your account or if specified the credit/debit card used to complete the transaction. No refund for postage can be provided once the order has been dispatched, the cost of postage merely covers the cost of sending the goods to you, and a service cannot be credited once begun. This is unless Radford Supplies Limited agrees that the goods are damaged. Radford Supplies Limited is not obliged to credit any local taxes, import duties or custom charges paid.

Non-Stock Items

If we have received notification of your cancellation whilst your order is in status ‘Progress’ or ‘shipped’ our returns policy will not apply and your order will not be cancelled without charges. Radford Supplies Limited will invoice you for the costs incurred by our company and our business suppliers from the acceptance date of your sales order up until the date we received your notification to cancel.

Returns

Radford Supplies Limited offers a satisfaction guarantee policy allowing you to return the goods within 14 days from receipt. Goods are returned at no cost to Radford Supplies Limited. Goods returned within 14 days from receipt as part of our satisfaction guarantee policy must be returned in ‘as sold condition’. Goods returned not in ‘as sold condition’ will affect the total amount refundable. Goods return after 14 days from receipt are not refundable under the satisfaction guarantee policy.

Credits

Radford Supplies Limited at its own option, replace any damaged or defective goods or credit the amount in question. This is providing that you notify Radford Supplies Limited of the problem within 90 days of the invoice date. Your statutory rights are not affected.

All returns must be in excellent condition and be authorised by Radford Supplies Limited through contacting sales@radfordjewellery.com, or calling (+44) 0115 948 6990. Radford Supplies Limited reserves the right to a partial refund if the goods are not in perfect condition on return. All items must be returned in ”as-new” condition, in any original packaging and with all warranty cards, manuals and accessories. Failure to return goods in this condition will affect the value of the refund.

General

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire Agreement

The Conditions (as amended from time to time) contain the entire agreement between the parties relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of the Conditions. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in the Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Price and Payments

Our advertised prices are exclusive of VAT and delivery. Deliveries to countries outside the European Union are not liable for VAT and therefore we will deduct this from the total order cost.

Radford Supplies Limited reserves the right to revise prices and details at any time without notice.

Radford Supplies Limited accepts the following methods of payments paid directly into our nominated bank account, bankers draft, cheque, credit or debit card or cash.

Pro-forma account payments are debited on the day of dispatch.

Credit card payments will not be accepted for export orders. For deliveries in the United Kingdom, the credit card address and delivery address must be the same, unless prior approval has been authorised by Radford Supplies Limited.

Goods purchased on credit must be paid for within 30 days of our invoice date, unless prior written authorisation has been obtained from Radford Supplies Limited.

Radford Supplies Limited retains ownership of the goods you purchase until you have paid for all of them in full. Radford Supplies Limited reserves the right to retrieve any unpaid goods that are not paid for in full. This applies to all goods Radford Supplies Limited supply to you and to any money owing in respect of any transaction with you.

Under the Late Payment of Commercial Debts Regulation 2003, Radford Supplies Limited can exercise our statutory right to charge interest and an administrative charge on all overdue invoices.